Why can I not pay with Klarna? There can be various reasons why you are not allowed to use Klarna. For the sake of your privacy, we unfortunately do not have insight into this, and therefore ask you to contact Klarna. Related articles Where are the orders sent from? I cannot place my order. What do I do? Where do I find my Klarna invoice? Can I place an order to a different country to where I am located myself? Will there be any additional costs to my order?