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  2. ORDERS AND PAYMENT

ORDERS AND PAYMENT

MY ORDER

  • I received wrong product in my package. What do I do?
  • Product damaged upon arrival. What do I do?
  • I am missing a product in my package. What do I do?
  • Klarna Invoice - Can you send me a new invoice?
  • Why haven't I received my order confirmation?
  • Can I cancel my order?
See all 8 articles

PLACE AN ORDER

  • Do you have gift certificates?
  • Why can I not pay with Klarna?
  • I cannot place my order. What do I do?
  • Will there be any additional costs to my order?
  • Can I place an order to a different country to where I am located myself?
  • Can the billing address be different from the delivery address?
See all 7 articles

PAYMENT

  • How do I postpone the due date on my Klarna invoice?
  • Where do I find my Klarna invoice?
  • How do I use a discount code?
  • Can I use several discount codes in the same order?
  • Can I enter a discount after the order is placed?
  • How can I pay for my order?
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