We want you to be satisfied with your purchase. If for any reason you wish to return an item, please follow these simple steps:
How to Return an Item
- Go to our return portal: Visit our return portal by clicking on this link: Return portal
- Log in: Log in with your email address and order number.
- Select items: Choose the items you wish to return and specify the reason for the return.
- Create return label: Download and print the return label that is generated.
- Pack the item: Pack the item securely in the original packaging or another suitable box.
- Attach the return label: Attach the return label to the package.
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Send the package: Drop off the package at the nearest drop-off location.
- SE/DK/FI: Bring / Posti
- Rest of EU: DHL Express
Important Information
- Return period: You can return items within 30 days of receipt.
- Condition: The item must be in the same condition as when you received it, with all tags and original packaging intact.
- Refund: Once we have received and inspected the return, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
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Location: Please ensure that you are on the appropriate landing page corresponding to your order, so that we can issue a return label for the correct courier.
- SE/DK/FI: Bring / Posti
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Rest of EU: DHL Express
- Returns can only be sent from the country to which your order was delivered.
Contact Us
If you have any questions or need assistance regarding your return, please get in touch with our customer service here: Submit a request – Dæhlie