DHL Express Instructions for Customers in Europe
(Excluding Norway, Denmark, Sweden, and Finland)
To ensure a smooth return process, please follow these instructions carefully:
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Return method
- You must drop off your return package at a DHL Express service point. Please not that using any other DHL service will not work.
- You can locate your nearest DHL Express service point by visiting the following link: DHL Locator - Find DHL Service Points and Drop-off Locations Near You
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Scheduling a pickup with DHL Express
- Courier pickup is free of charge and included in your return label.
- To arrange a pickup, visit: MyDHL+ | International Shipping and Courier Delivery
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Step-by-step pickup scheduling:
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Select your country
- Get started now - "Schedule pickup"
- When prompted to provide a shipping label, select: "No"
- Enter your waybill tracking number found on your return shipping label.
- Complete the remaining required fields, and DHL Express will handle the pickup of your return.
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If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team